24/7 Production Support
LogiCoy Provides 24/7 production support for a wide variety of applications based on Java. LogiCoy has expertise in enterprise application development, web application development and mobile application development.
- Support services from L1 to L4 levels
- On call resolutions
- Available any time on chat messengers throughout resolution cycle.
- Deployment and migration support
|Response Time||24x7x365 1 hour||24x7x365 4 hour||24x7x365 12 hour||Business hours 12 hour|
|Number of Incidents||Unlimited||Max 30 incidents||Max 20 incidents||Max 10 incidents|
|LogiCoy ESB Enterprise Monitor||✓|
|LogiCoy ESB Enterprise Admin Console||✓|
|Software downloads and patches||✓||✓||✓||✓|
|Hot fixes and patches||✓||✓|
|Log issues via toll free number||✓||✓|
|Log issues via email||✓||✓||✓||✓|
|Live IM/Chat support||✓|