Support

Need enterprise-class integration infrastructure software? Worried about enhancements, implementation and/or support?

Don't spend millions in proprietary product licensing. Instead, use GlassFish ESB. It's proven and you don't need to worry about implementation or support services. LogiCoy has competent resources who created various GlassFish ESB components and have vast experience in development, service and product support.

LogiCoy has extensive experience upgrading interfaces and applications built with all versions of SeeBeyond Datagate, e*Gate, ICAN, Java CAPS and GlassFish ESB. We have built toolkits that allow us to quickly and seamlessly integrate and upgrade.

We are the original developers of a large number of the JBI Binding Components in the OpenESB project. Our developers created the HL7, MQ, IMS, SAP, and SWIFT binding components and associated encoders. We are currently enhancing the HL7 binding component to make it production ready and support the features recently requested by customers. We also provide support for Oracle GlassFish, GlassFish ESB/JMQ.

If you have a need to use any binding component or encoder in OpenESB that is not yet officially released by Sun as part of GlassFish ESB, OR need an Enhanced ESB monitor to support monitoring of FTP locations, database tables and send email notifications, OR need 24X7 support, please contact us at sales@logicoy.com and we will work with you to accommodate your requirements and meet your timeframes.

LogiCoy provides world class professional support for all it’s products and implementations at a fraction of cost. We have following standard support plans for GlassFish ESB. Please contact us at sales@logicoy.com for pricing details.

LogiCoy Annual Support Types

 *Please note that Silver and Bronze are for Development only. Platinum and Gold Support is for Production.



Feature


Platinum


Gold


Silver


Bronze

Applications

Production Production Development Development

Response Time 


24x7x365 1 hour


24x7x365 4 hour


24x7x365

12 hour


Business hours

12 hour


Number of Incidents


Unlimited


Max 30 incidents


Max 20 incidents


Max 10 incidents


LogiCoy ESB Monitor




X


X


LogiCoy ESB Management Web Portal



X


X


X


Software downloads and patches






Hot fixes and patches




X


X


Log issues via toll free number




X


X


Log issues via email






Live IM/Chat support



X


X


X


Product training



X


X


X

What is covered in annual support?

  1. Hot fixes for bugs.
  2. Installation, configuration assistance
  3. Production monitoring and issue resolution
  4. Telephone or chat assistance on general technical issues
  5. Enhancements for critical issues for Platinum Support contracts
  6. 24X7 support with Specified SLA
  7. Free ESBmon and webUI tools for monitoring and management
  8. Depends on type of support contract according to the above chart
     

Please contact us at  sales@logicoy.com for a customised support plan and detailed severity definitions.

Toll Free :877-44LOGIK or 877-445-6445Direct :(626) 278-4085Email:info@logicoy.com
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