Customer Profiles

 

Maintaining customer satisfaction is the key to creating positive relationships.

 

Check out some of our incredibly successful customer success stories.

Utility

FM Facility Maintenance
FM Facility Maintenance
FM Facility Maintenance –A company that provides streamlined maintenance solutions to over 30,000 clients nationwide. They provide a centralized office that clients can call when any maintenance issue arises – in turn, FM Facility Maintenance works with their pre-qualified vendors to supply a solution with a pre-established rate. The company also boasts a “proprietary technology” that mines and sorts maintenance and repair data about the business operations of clientele. FM Facility Maintenance can then analyze the data to identify trends that reveal financial inefficiencies and in turn provide strategies for operational improvement. FM Facility Management provides service in over 40 trades and deals with over one million service requests annually. In 2013, the company reported a revenue of $506.6 million. Industry: Utility Challenges

  • Performance, stability and availability issues among their servers
  • Migration from Web Logic to GlassFish Application Servers
  • Clustered system configuration

Solution

  • Installation, configuration and support of GlassFish Environments.
  • J2EE applications fixes.

Key Benefits

  • On-site Training, Configuration and Architecture – LogiCoy provided assistance on application migration from private to open source. Logicoy performed tuning and assisting in testing and load balancing on-site.
  • Tuning from Development to Production – LogiCoy installed and configured the GlassFish Cluster on Production servers and performed any necessary adjustments to assist in promoting the application from Development to Production.
  • Received exceptional service at a fraction of the cost – Transferring from a private server to the open source GlassFish Application Server saved FM Facility Maintenance money on licensing fees and the fixed costs normally associated with private server companies. With an open source application like GlassFish, FM Facility Maintenance can use LogiCoy minimally for consultation as they familiarize with the product; afterwards, FM Facility Maintenance can continue their use of GlassFish free of charge, employing LogiCoy for support only when necessary.
  • GlassFish Clustered Configuration on Development Servers – A clustered configuration allows for higher stability, availability and performance of systems.
  • 24/7 Support – LogiCoy provides 24/7 support for all open source server applications, in turn providing stability and consistency for FM Facility Maintenance.
Southwest Water – UK
Southwest Water

 

Finance

Deutsche Bank  
Deutsche Bank
Deutsche Bank IT – Deutsche Bank is a German global banking and financial services company with its headquarters in Frankfurt. It has more than 100,000 employees in over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific and the emerging markets. In 2009, Deutsche Bank was the largest foreign exchange dealer in the world with a market share of 21 percent. It is considered to be one of the most prestigious and most influential banks in the world. Deutsche Bank has offices in major financial centres including London, New York City, Zurich, Singapore, Hong Kong, Milan, Tokyo, Paris, Moscow, Sydney, Toronto, Jakarta, Istanbul, Madrid, Dublin, Amsterdam, Warsaw, Mumbai, Pune, Kuala Lumpur, São Paulo, Dubai, Riyadh, Bangkok, Karachi, Belgrade, Manila and George Town (Cayman Islands). The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, research and origination of debt and equity; mergers and acquisitions; risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Industry: Finance Challenges

  • Unified Messaging

Solutions

  • Middleware Integration Strategy
  • Unified Messaging and Ultra-Low Latency Solutions

Key Benefits Key Benefits

  • Unified Messaging –LogiCoy defined and created a unified messaging solution for the Deutsche Bank IT. LogiCoy also delivered and replaced their messaging solution with a standard one based on Solace for the company.
  • Ultra-Low Latency Solutions – The unified messaging solution provided by LogiCoy allowed for ultra-low latency solutions, such as Solace and 29West.
  • Middleware Integration Strategy – LogiCoy provided an overall middleware integration strategy leveraging the latest technologies in this space.

 

Consulting

Cognizant_Logo.svg
Congizant Consulting
Cognizant Consulting – Cognizant Consulting is an IT Services and Consulting firm whose services include business and technology consulting, systems integration, application development and maintenance, IT infrastructure services, analytics, business intelligence, data warehousing, supply chain management, engineering and manufacturing solutions, R&D outsourcing, and testing solutions. Cognizant was included in the NASDAQ-100 and S&P 500 Indexes. It is a Fortune 500 Company and was named 3rd most admired IT Services company by Fortune Magazine in 2011. Additionally, the company is in partnership with Microsoft, Cisco, Oracle, Siemens, Adobe, and many more. In 2014, the company reported a revenue of roughly $10 million. Industry: Consulting Challenges

  • JCAPS projects expertise for Cognizant customers

Solutions

  • JCAPS, GlassFish and Java Message Queue Technical Architecture
  • Proof of Concept of various applications

Key Benefits

  • On-site Training, Configuration and Architecture – LogiCoy provided architecture guidelines, schematics and best practices knowledge for Cognizant Consulting.
  • Support – LogiCoy continuously provided Cognizant Consulting with JCAPS Support, allowing Cognizant to support their high-profile clientele.
  • JCAPS, GlassFish and Java Message Queue Technical Architecture – LogiCoy’s implementation resulted in high availability, load balancing, failover, high performance and guaranteed delivery for Cognizant Consulting.

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Meridian Technology Group

 

Manufacturing

2000px-BMW.svg

BMW North America

BMW – The BMW group is the leading provider of premium products and services for automotive mobility. Headquartered in Munich, Bavaria, Germany, BMW is part of the “German Big 3” luxury automakers. Along with its automotive innovations, the BMW Group also focuses on the development, production, and marketing of motorcycles, as well as comprehensive financial services for private and business customers. In 2014 alone, BMW sold over 2 million vehicles worldwide.

Industry: Manufacturing

Challenges:

  • Could not implement RESTful web services in their applications

Solutions:

  • Implemented Restful Web Services for their Vehicle Management applications.
  • Provided Bug fixes in the REST Binding Component and other components.
  • Provided training and best practices and examples of applications using Restful Web Services
  • Made fixes in their custom applications

Key Benefits:

  • Modernized applications – LogiCoy was able to bring their applications up to speed with the latest web technologies.
  • Higher performance, more secure management system applications
kiabi_logo
KIABI

 

Telecommunications

BT TELECOM  
British Telecom Global Services
BT Global Services – Singapore – A telecommunication company in more than 170 countries worldwide, headquartered in Singapore. BT Global Services serves the needs of more than 6,500 large corporate and public sector customers. BT Global Services is Europe’s largest telecommunication services wholesaler by revenue, reporting 18,287 million pounds (roughly 28 billion USD) of revenue in 2014. Provides contact management solutions, IT services, mobility services, network services, unified communications, supply chain solutions, security and risk management services and professional services. BT Global services has regional accreditations with Avaya Platinum and Cisco Gold regionally and Microsoft Gold globally. The company was awarded Best Managed Services Provider at the Telecom Asia Awards for 4th year running, in addition to the Best international Wholesale Carrier, 2014. Additionally, the company serves the need of:

  • 100% of the FTSE100 companies
  • 84% of the Fortune 500 companies
  • 86% of Interbrand’s top 50 annual ranking of the world’s most valuable brands
  • 91% of the world’s top 100 financial institutions and central and local government organizations and other public sector bodies in 24 countries around the world

Industry: Telecommunication Challenges

  • Stability and performance issues of JCAPS integration servers in production
  • System configuration

Solution

  • Support and system improvements of GlassFish Application Servers and JCAPS environments.

Key Benefits

  • Increased Stability – LogiCoy resolved and diagnosed performance and stability issues of BT Global Services’ JCAPS, GlassFish, and Healthcare applications.
  • Virtual VMWare Environments – LogiCoy configured BT Global Services’ servers to virtual environments through the deployment of JCAPS servers on Virtual VMWare Environments. In turn, the company’s flexibility and access was enhanced.
  • Reduced Operating Costs – The new ability to run multiple virtual machines (VM) on a single server – implemented by LogiCoy – lowered capital and operating costs.
  • High Application Availability – BT Global Services’ applications enjoyed increased protection and utility as a result of the switch to virtualization due to the inherent integrated availability and fault tolerance of virtualization. If a system were to fail, all virtual machines are restarted or continued on another machine, with no downtime or data loss. Coupled with LogiCoy’s 24/7 support, BT Global Services systems are now highly available and protected.
  • Improved Business Continuity and Responsiveness – New virtualization systems allowed BT Global Services to scale rapidly due to easy and quick deployment of applications and servers.
  • 24X7 Support – LogiCoy continuously provides BT Global Services with  24×7 Production Support with 1 hour response time, allowing BT Global Services to support their high-profile clientele.
  • Received exceptional service at a fraction of the cost – The use of GlassFish programs saves BT Global Services money on licensing fees and the fixed costs normally associated with private server companies. With an open source application like GlassFish, BT Global Services can use LogiCoy minimally for consultation as they familiarize with the product; afterwards, BT Global Services can continue their use of GlassFish free of charge, employing LogiCoy for support only when necessary.

Broadsoft

Broadsoft
nippon-telegraph-amp;-telephone-corp-logo
Nippon Telegraph & Telephone
Effortel SA-
Effortel SA
Effortel: A global mobile virtual network enabler (MNVE), founded in 2005 in Brussels, Belgium, specializing in designing, building and running mobile virtual network operator (MNVO) solutions. Effortel has activated 14 MNVOs in 7 countries, in addition to activating over 2 million subscribers on their platform. It offers various MVNO services, such as planning services and set up services, which include call control interface, billing and invoicing, reload/payment handling. Effortel also offers user test services, activation, provisioning, and MNP services. In addition, it offers operations services, such as the processing of customer transactions and back-office processes. Further, the company provides Billing Checker, an automated software tool that simulates the wholesale bill based on real call data records. Additionally, Effortel acts as its own MVNO in partnership with Carrefour, the French multinational retailer and fourth largest retailer in the world in terms of revenue. Effortel boasts the fastest MVNO time to market in the world of any host operator. In 2013-2014, the company powered the launch of Globe Local Italy SIM. Effortel has strategic partnerships with Carrefour, KPN, Vodafone Italy, Polkomtel, Bouygues, Chunghwa, and Amdocs. The company has operations in Belgium, Italy, Poland, and the rest of Europe, as well as in Taiwan and Brazil. Industry: Telecommunication Challenges

  • Lack of system stability and consistency within applications.
  • Quick implementation of new solutions and connectivity to networks.

Solution

  • OpenESB implementation, management and support.

Key Benefits

  • Effortel Provisioning Interface with Vodafone Italy OpenESB Implementation – LogiCoy installed, managed and supported OpenESB to further connect Effortel’s existing network applications with Vodafone Italy’s network, allowing for mass expansion of the company.
  • Vodafone BTB (Business to Business) Interface and MNO Integration Solution – Logicoy designed and built both interfaces, allowing Effortel to connect their global mobile virtual network.
  • System Health Check – LogiCoy developed this OpenESB application specifically for Effortel’s system as a way of monitoring system-wide issues. With such an application, users are alerted and given 24/7 support when an issue arises.
  • Improved Stability – After a comprehensive code review of Effortel’s networks, LogiCoy was able to eliminate Effortel’s frequent system crashes both by developing new OpenESB network applications and making enhancements to existing applications.
  • Improved Performance, Fault Tolerance, and Availability – Following LogiCoy’s comprehensive code review, LogiCoy was able to make configuration changes and bug fixes to Effortel’s existing networks. In turn, LogiCoy made enhancements to Effortel applications developed by other vendors to improve capacity and performance by a large factor.
  • Received exceptional service at a fraction of the cost – The use of OpenESB programs saves Effortel money on licensing fees and the fixed costs normally associated with private server companies. With an open source application like OpenESB, Effortel can use LogiCoy minimally for consultation as they familiarize with the product; afterwards, Effortel can continue their use of OpenESB free of charge, employing LogiCoy for support only when necessary.

 

Government

Illinois Prescription DRUG Monitoring Program (PDMP)
Illinois Prescription Drug Monitoring Program

 

Healthcare

Emergis_TELUS Health Solutions
TELUS Health Solutions
Anderson Hospital
Anderson Hospital

Emdeon

Emdeon Inc.

Emdeon – A company that aims to “simplify the business of healthcare” by integrating existing technology infrastructures. They control revenue and payment cycle management, clinical information, and connect payers, providers and patients in the U.S. healthcare system. They also offer pharmacy services that simplify the prescription process. Emdeon operates the largest financial and administrative information exchange in the US, and their network encompasses 340,000 providers; 1,200 government and commercial payers; 5,000 hospitals; 81,000 dentists, 60,000 pharmacies; 600 vendor partners. In 2014, the company reported revenue of $1,350.4 million. 

Challenges

  • Provide intelligent routing service designed to improve the efficiency of the payment settlement cycle and many other features (such as data cleansing)

Solution

  • Architecture of JCAPS for Advanced Claiming Applications
  • Implementation of Proof of Concept Applications
  • GlassFish, Java Message Queue configurations

Key Benefits

  • GlassFish, Java Message Queue Configurations – LogiCoy configured these applications, allowing forfor high availability, guaranteed delivery, load balancing and performance.
  • Increased Stability – LogiCoy resolved and diagnosed performance and stability issues.
  • Tuning from Development to Production – LogiCoy provided configuration of the GlassFish Clusters and recommended necessary adjustments to assist in promoting the application from Development to Production.
  • Best Practices – LogiCoy provided best practices for implementation of the applications.
  • 24/7 Support – LogiCoy provides 24/7 support for all open source server applications, in turn providing stability and consistency for Emdeon.
  • On-site Training, Configuration and Architecture – LogiCoy provided assistance on application migration from private to open source. Logicoy performed tuning and assisting in testing and load balancing on-site.
  • Received exceptional service at a fraction of the cost – The use of OpenESB programs saves Emdeon money on licensing fees and the fixed costs normally associated with private server companies. With an open source application like GlassFish, Emdeon can use LogiCoy minimally for consultation as they familiarize with the product; afterwards, Emdeon can continue their use of GlassFish free of charge, employing LogiCoy for support only when necessary.

 

Collaborative For Universal Health, Inc.
Collaborative For Universal Health, Inc.
UCLA Health Systems
UCLA Health Systems

Cambia Health Solutions

Cambia Health Solutions

Cambia Health Solutions – Cambia Health Solutions is a nonprofit health insurance corporation based in Portland, Oregon. It sells health insurance through several subsidiaries, including Regence, a member of the Blue Cross Blue Shield Association operating in Oregon, Idaho, Utah, and Washington; Asuris Northwest Health; BridgeSpan Health; and LifeMap. Cambia also invests in non-insurance healthcare technology and service companies, such as GNS Healthcare, Qliance, and True Link. Regence has the largest enrollment of any health insurer in Oregon and Washington. It has offices in each state served, and employs 5,500 people. Cambia’s growing family of companies range from software and mobile applications, health care marketplaces, non-traditional health care delivery models, health insurance, life insurance, pharmacy benefit management, wellness and overall consumer engagement.

Challenges:

  • Wanted to migrate from Oracle JCAPS to LogiCoy OpenESB as Oracle will soon no longer provide support.
  • Performance issues, memory leaks, functionality, out of date support for JDK, netbeans, Glassfish versions and patches.

Solutions:

  • Architecture and implementation of JCAPS 6.3 for HIPPA 5010 and EDI projects.
  • Migration to LogiCoy OpenESB Version 2.3.1 Update 3.

Key Benefits:

  • Increased Stability & Functionality – LogiCoy resolved and diagnosed performance and stability issues of Cambia Health Solutions JCAPS.
  • On-site Training, Configuration and Architecture – LogiCoy provided assistance on application migration from private to open source. Logicoy performed tuning and assisting in testing and load balancing on-site.
  • Best Practices – LogiCoy provided best practices for implementation of the applications and made improvements  in Cambia applications.
  • 24X7 Support – LogiCoy continuously provides Cambia Health Solutions with  24×7 Production Support with 1 hour response time, allowing Cambia to support their high-profile clientele in the healthcare sphere.
  • Received exceptional service at a fraction of the cost – The use of OpenESB programs saves Cambia money on licensing and support fees and the fixed costs normally associated with private server companies (like Oracle, their former service provider). With an open source application like LogiCoy OpenESB, Cambia can use LogiCoy for consultation at very low rates; afterwards, Cambia continues their use of OpenESB, backed by LogiCoy 24×7 production support.

“LogiCoy is a company that we work for support of our OpenESB/Glassfish architecture that we use for our EDI web services today.  They have provided us with EXCELLENT support over the past several years.  They’ve got both on and off-shore resources, and have gone above and beyond many times in helping us.”

-Manager, Platform Services & Release Engineering; Cambia Health Solutions

 


 

Logistics

Lynden Company
Lynden Company

 

Insurance

Stelvio
Stelvio Inc.
Stelvio – Stelvio Inc. is an insurance company and dynamic technology organization that develops, markets and supports innovative software solutions geared to specific industry needs. Their claims systems have processed more than 45 million transactions and our process management software is delivering productivity improvements to global industries. Stelvio currently does business in North America and Australasia and are expanding our scope to include the European continent. Their solutions include:

  • EstImage (a flexible system developed to improve the efficiency and accuracy of automotive insurance claims handling.)
  • E-CrashList (a specialized part and pricing database that was designed specifically for the automotive repair industry in Australia.)
  • Ship Decision (a modern shipping operations system that provides a secure link between all parties involved in the international movement of cargo.)

Industry: Insurance Challenges

  • System Stability issues
  • Application Server logging issues
  • Application issues under high load

Solution

  • GlassFish configuration and support
  • Bug fixes to Application Server
  • Bug fixes to J2EE applications

Key Benefits

  • GlassFish Configuration and Support – LogiCoy recommended GlassFish configurations for Stelvio, allowing forfor high availability, guaranteed delivery, load balancing and performance and provided hot patches for GlassFish and 3rd party components.
  • 24/7 Support – LogiCoy provides 24/7 support for all server applications, in turn providing stability and consistency for Stelvio.
  • Bug fixes to J2EE custom applications – LogiCoy recommended changes to Stelvio custom applications for stability and optimal performance.
  • Received exceptional service at a fraction of the cost – With an open source application server like GlassFish, Stelvio can use LogiCoy minimally for consultation as they familiarize with the product; afterwards, Stelvio can continue their use of GlassFish free of charge, employing LogiCoy for support only when necessary.